Product warranty

Product Warranty – De Apartment

At De Apartment, we believe in the quality of every item that leaves our warehouse, and invest in every step – from design to delivery – so that you receive a perfect product. At the same time, it is important to us that you are familiar with the warranty terms.

What does the warranty include?

  • Warranty is provided for products purchased through the official website only – https://de-apartment.com .

  • The warranty is valid for 30 days from the date of receipt of the product .

  • The warranty covers manufacturing defects, seams, zippers, buttons, and noticeable inconsistencies.

  • In these cases, the option of replacement, repair or refund will be given - at the company's discretion.

Cases not covered by warranty:

  • Natural wear and tear from use, including abrasions, stains, discoloration, stretching, tears caused by unreasonable use or not following washing instructions.

  • Improper use or poor care (for example: hand/machine washing contrary to instructions).

  • Damage caused after initial use or as a result of accidents, external substances (such as cleaning agents), moisture or sun exposure.

  • Any change or repair made to the product independently or by a party not authorized by us.

How do you report a problem?

In the event of a defect or problem with the product, please send us:

Our customer service team will get back to you within 2 business days with a response and solution.

Good service starts with responsibility – and we are here to make sure you always feel confident with every purchase.

📞 Customer Service Phone: 03-5233162
📩 Email: info@joy-delivery.com