Returns and exchanges
Returns and Exchanges Policy – De Apartment
At De Apartment, we do everything we can to ensure you are satisfied with your purchase. If for any reason you would like to return or exchange a product – here is everything you need to know:
Product returns
-
Products can be returned up to 14 days from the date of receipt , subject to the Consumer Protection Law, 5741-1981.
-
The product will only be returned if it has not been used , and is kept in its original packaging and in new condition as supplied.
-
A refund will be given to the same payment method used to place the order, after receiving the product at our warehouse and inspecting it.
-
In the event of a return not due to a defect in the product, a cancellation fee of 5% or 100 NIS will be deducted - whichever is lower, in accordance with the law.
-
The cost of return shipping applies to the customer.
Product replacement
-
You can exchange for another product (color/size) within 14 days of receipt , depending on available stock.
-
Exchanges will only be made for new products, in their original packaging, that have not been used.
-
The exchange can be made by sending the product to us by registered mail/courier, or by prior arrangement at the company's warehouse.
Items that cannot be returned or exchanged
-
End-of-season/SALE products purchased with a coupon discount of over 10% – can be returned within only 5 days .
-
Products that are made to order or custom made.
-
Lingerie, swimwear, jewelry, or any other item defined as "personal" by law.
-
Products that have been used or are not in new condition.
How do I make a return?
-
Send us an email to: info@joy-delivery.com with your order number, full name, and reason for return.
-
Return the item to the address provided in the email.
-
After receiving the item and confirming its integrity, we will send a refund or make an exchange according to your choice.
For further questions or help – we are here for you!
📞 Customer Service Phone: 03-5233162
📩 Email: info@joy-delivery.com